A Networking app for new hires

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A networking feature

This people-driven concept is proposed as an embedded feature in Mapiq’s office productivity app Now.

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Interest-based matching

Users complete their profile to allow the system to identify colleagues with matching interests.

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Suggestion-based meetups

In a calendar view, the system suggests occasions to meet colleagues with matching interests.


Context

My 2017-2018 master’s thesis in collaboration with smart-building software company Mapiq.

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Research Question

How can well-being at work be effectively enhanced with smart-building technologies?


Capabilities in Action

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Generative Research

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Roadmapping

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Facilitation

 

Background

Well-being at work has become a hot topic. Many workplaces are striving to achieve it, and there even exist well-being certifications. Seeking well-being is also a passion of mine, so I decided to make it the focus of my master's thesis project. A successful project, of course takes more than one party, so I was lucky to work with excellent academic advisors and enthusiastic industry partner Mapiq, a company that develops user-friendly software for people who work in smart-offices.


What goes into well-being at work?

To kick things off, I needed to wrap my head around well-being. What goes into it? How is it different from wellness? How does it apply at work? Drawing on existing research, I adopted a framework for well-being at work.

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Well-being at work

Six distinct elements influence well-being at work.


Evaluating the Well-being framework in Practice

Now that I had a framework for well-being at work, I needed to find out which factors in the workplace have the greatest influence on the well-being. I investigated this question through a powerful generative research method: contextmapping. I found that workplace relationships are the factor that has the broadest impact on well-being at work.

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Relationships have the broadest impact on well-being at work.

- Primary research findings


What workplace relationships are good for well-being?

Through further literature and contextmapping research, I explored the breadth of relationships that exist at work. My analysis led me to map out a set of workplace relationships that support well-being.

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Building good relationships with technology

Knowing what kind of workplace relationships boost well-being, I explored how Mapiq's technology could be applied to help build these relationships. Different ideas came to my mind, such as creating a digital puzzle, where each piece could be collected by meeting a new person.

Connecting Passion-Sharers and Buddies-at-work

As I explored the options, I found the most promise in an idea for connecting co-workers with shared professional and out-of-work interests. These shared interests form the basis for Passion-Sharer and Buddy-at-Work relationships, which are two types of workplace relationships that boost well-being.

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Matching on shared interests

An architecture for connecting people at work


Focus on New hires

To ensure my design would be of high value, I needed to find a specific application. Thinking back on my own work experience, I realized that building good relationships is especially important for new hires. I imagined a scenario relevant to Mapiq's clients, and went about wireframing a concept.

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Creating occasions for new hires to make meaningful connections

My concept for a smartphone application


Evaluating the concept with Paper Prototyping

To test the assumptions of my concept, I made and tested a paper prototype. I learned that people are readily willing to share their professional and personal interests in a mobile app. Most importantly, they saw the value in connecting with new coworkers with the app.

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I can see the potential in this thing, really … it makes visible the things people otherwise just know by word of mouth.
— Service designer at a software company

Integrating the design with mapiq

Mapiq's vision is to be the go-to resource for smart-office workers to get the most out of their workplace. Correspondingly, Mapiq has developed a user-friendly smartphone app Mapiq Now. The app gives office workers a central place to complete a range of tasks, including booking conference rooms, controlling lights, and finding colleagues. Mapiq Now holds great potential to be even more useful for office workers, so I designed my Occasions concept as a feature within the application.

Mapiq now screenshots

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My design as a Mapiq Now feature

 
I think it fits in perfectly. The big idea of Mapiq is to make the agile workplace really work, and provide people with the facilities they need.
— Mapiq CEO

A highly-regarded project - CUm laude

This project formed the capstone of my graduate studies at TU Delft, granting me an MSc in Strategic Product Design with cum laude distinction. Furthermore, the project enabled me to develop my passion for workplace well-being into an expertise. I'm eager to apply it now. So get in touch, and let's boost well-being in the workplace!

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Team

Pictured above from left to right: Rebecca Price, Tomasz Jaskiewicz, Tobias Froehlich, Anne Wernand, Bouwe dePlanque


Download thesis

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